Shipping policy

📦 Shipping Policy

We work daily to ensure that your order reaches you safely and as quickly as possible.

🌍 Order Origin

We operate multiple warehouses located in different countries across Europe, allowing us to optimize delivery times and product availability.

For this reason, an order containing multiple products may be shipped from different warehouses.

🚚 Multiple Package Shipments

When products are dispatched from different locations:

  • Your order may be split into multiple packages

  • Products may be delivered on different days

  • Each shipment will follow its own logistics process

This split shipment does not involve any additional cost to the customer, unless otherwise stated at the time of purchase.

⏱️ Delivery Times

Delivery times may vary depending on:

  • The warehouse of origin

  • The destination country

  • The selected shipping method

Estimated delivery times are displayed during the checkout process and begin once the order has been dispatched.

📬 Order Tracking

Whenever available, we will provide tracking information for each shipment, allowing you to monitor the delivery status of your products.

⚠️ Important Information

If you receive only part of your order, please do not worry — the remaining items are in transit and will be delivered separately.

📩 Contact

If you have any questions regarding the shipment of your order, please contact our support team at:
✉️ sales@fatrat.eu